Nationals Park Update

So.  This was exciting, huh?  So many new visitors here to read my story since so many friends and even people I’ve never met shared the link and retweeted and emailed, etc.  I want to say a big huge thanks to everyone who did so, even if you didn’t tell me about it.  It really means a lot to me.

Because I got so much traffic, I wanted to be sure to post the update and give credit to the Nationals for reaching out to me and getting this resolved in under 24 hours.  In a nutshell, this appears to be a huge, and very unfortunate, misunderstanding.

I spoke to the vice president of Guest Services this afternoon, after the Nationals twitter account DMed me and asked for my contact information.  She was both very apologetic and a little defensive, maybe understandably so.  She said the knocking and pounding and doorknob rattling was not her employees, that it must have been guests trying to get in (“That’s a very popular restroom.”).  She said they got a report that someone was locked inside, and that’s when they sent an employee to unlock it.  I asked her (1) Why anyone thought I was locked inside when I repeatedly stated that the room was occupied, and (2) Why the pounding didn’t stop after I pushed the door shut and locked it again, having clearly demonstrated that I was not locked inside.

She said(1) no one heard anything from inside, and (2) again, it wasn’t her staff, it must have been guests, and short of stationing an employee outside the door, she’s not sure what she could have done to prevent it.

I suggested that, if they couldn’t hear me, even though I was shouting, and if they can’t hear the kids who apparently get locked in there on the regular (which is apparently what they assumed when they got the report), maybe they should consider turning down the volume on the piped in game audio in there.  I couldn’t hear anyone from outside, either, but I have a hearing impairment and assumed that was my problem.  Turns out it’s not.

I do understand where she is coming from, and to the extent that there’s no window in the bathroom door, I have to take her at her word that it wasn’t park employees repeatedly, loudly banging on the door and rattling the doorknob.  I did point out that, interestingly enough, there were no guests standing outside when I opened the door at the end of my ordeal, only five park employees.

Here’s the most important part:

I asked her if it was inappropriate for me to use the Family Restroom for pumping.  She said, “No, not at all, but there are probably better places to do it.”  She said she understood that I didn’t want to go all the way across the park to the Reagan Room, but said if I had asked someone, they would have made other accommodations for me.  She said they regularly take nursing mothers to First Aid or find open offices for them where they’d be more comfortable than in the restroom (and I have actually spoken to someone since that confirmed that this happened to her when the Reagan Room was locked).  That’s great, and exactly what I wanted to hear, but I reminded her that it doesn’t say any of that on the website.  She said they can’t put all the possibilities on the website.  Fair enough, but can’t you say, “Feel free to ask any staff member for alternate accommodations” or something?  I definitely would have, because pumping in a public restroom is not my idea of a good time.

In the end, she apologized that I experienced it the way I did, that is, that I felt harassed and afraid, even if it wasn’t her employees.  I thought that was very classy of her.  She said they strive to be a very family-friendly park and to provide great experiences for all their guests and she was sorry that didn’t happen for me yesterday.  I assured her that I have attended many games there and have always enjoyed myself and that it was because it was so out of character that I felt I needed to make sure they were made aware of it.

She also invited me back, along with my husband and daughter, as her guests for any game we like this season.  I told her I’d be glad to come back, and that we had already planned to take Maggie to her first game next month.  She seemed very exited about that and said to just let her know the date and she’d set us up in the club so we’d be totally comfortable and not have to worry about the weather or anything.  I thought that was very nice and not at all necessary, but obviously, we’re going to take her up on it.

So all’s well that ends well.

 

 

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2 thoughts on “Nationals Park Update

  1. Glad you got a response. Your experience sounded really scary. Fingers crossed the next visit goes so much better.

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